Hotel operations management / David K. Hayes, Jack D. Ninemeier, and Allisha A. Miller.

By:

Hayes, David K., author

Contributor(s):

Material type:

TextLanguage: English. Publication details: Singapore : Pearson, c2020.Edition: Third editionDescription: xix, 595 pages : illustrations ; 26 cmISBN:

9789813136625 (reprint)

Subject(s):

Hotel management

LOC classification:

CIR TX 911.3.M27 H33 2020

Contents:

Chapter 1 : Overview of the hotel industry Chapter 2 : The guest service imperative Chapter 3 : The hotel general manager Chapter 4 : General managers are leaders Chapter 5 : Human resources Chapter 6 : Accounting Chapter 7 : Revenue management Chapter 8 : Sales and marketing Chapter 9 : The front office Chapter 10 : Housekeeping Chapter 11 : Food and beverage Chapter 12 : Property operation and maintenance Chapter 13 : Personal safety and property security Chapter 14 : Franchise agreements and management contracts Chapter 15 : Managing in the global hotel industry

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Copy number	Status	Barcode
Book	Cavite State University - CCAT Campus	Book	GCS	CIR TX 911.3.M27 H33 2020 (Browse shelf(Opens below))	c.1	Available	R0013104
Book	Cavite State University - CCAT Campus	Book	GCS	CIR TX 911.3.M27 H33 2020 (Browse shelf(Opens below))	c.2	Available	R0013105
Book	Cavite State University - CCAT Campus	Book	GCS	CIR TX 911.3.M27 H33 2020 (Browse shelf(Opens below))	c.3	Available	R0013106

Browsing Cavite State University - CCAT Campus shelves,Shelving location: GCS,Collection: Book Close shelf browser (Hides shelf browser)

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Includes index.

Chapter 1 : Overview of the hotel industry
Chapter 2 : The guest service imperative
Chapter 3 : The hotel general manager
Chapter 4 : General managers are leaders
Chapter 5 : Human resources
Chapter 6 : Accounting
Chapter 7 : Revenue management
Chapter 8 : Sales and marketing
Chapter 9 : The front office
Chapter 10 : Housekeeping
Chapter 11 : Food and beverage
Chapter 12 : Property operation and maintenance
Chapter 13 : Personal safety and property security
Chapter 14 : Franchise agreements and management contracts
Chapter 15 : Managing in the global hotel industry

13104 c.1; 13105 c.2; 13106 c.3

In English text.

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