Hotel operations management /
Hayes, David K., author.
Hotel operations management / David K. Hayes, Jack D. Ninemeier, and Allisha A. Miller. - Third edition. - Singapore : Pearson, c2020. - xix, 595 pages : illustrations ; 26 cm
Includes index.
Chapter 1 : Overview of the hotel industry
Chapter 2 : The guest service imperative
Chapter 3 : The hotel general manager
Chapter 4 : General managers are leaders
Chapter 5 : Human resources
Chapter 6 : Accounting
Chapter 7 : Revenue management
Chapter 8 : Sales and marketing
Chapter 9 : The front office
Chapter 10 : Housekeeping
Chapter 11 : Food and beverage
Chapter 12 : Property operation and maintenance
Chapter 13 : Personal safety and property security
Chapter 14 : Franchise agreements and management contracts
Chapter 15 : Managing in the global hotel industry
In English text.
9789813136625 (reprint)
Hotel management.
CIR TX 911.3.M27 / H33 2020
Hotel operations management / David K. Hayes, Jack D. Ninemeier, and Allisha A. Miller. - Third edition. - Singapore : Pearson, c2020. - xix, 595 pages : illustrations ; 26 cm
Includes index.
Chapter 1 : Overview of the hotel industry
Chapter 2 : The guest service imperative
Chapter 3 : The hotel general manager
Chapter 4 : General managers are leaders
Chapter 5 : Human resources
Chapter 6 : Accounting
Chapter 7 : Revenue management
Chapter 8 : Sales and marketing
Chapter 9 : The front office
Chapter 10 : Housekeeping
Chapter 11 : Food and beverage
Chapter 12 : Property operation and maintenance
Chapter 13 : Personal safety and property security
Chapter 14 : Franchise agreements and management contracts
Chapter 15 : Managing in the global hotel industry
In English text.
9789813136625 (reprint)
Hotel management.
CIR TX 911.3.M27 / H33 2020