000			01551nam a22002657a 4500
005			20221109044651.0
008			221109b ||||| |||| 00| 0 eng d
020			_a9789813136625 (reprint)
040			_aCvSU-CCAT Campus Library. _cCvSU-CCAT Campus Library. _erda.
041			_aEnglish.
050			_aCIR TX 911.3.M27 _bH33 2020
100			_aHayes, David K., author. _97275
245			_aHotel operations management / _cDavid K. Hayes, Jack D. Ninemeier, and Allisha A. Miller.
250			_aThird edition.
260			_aSingapore : _bPearson, _cc2020.
300			_axix, 595 pages : _billustrations ; _c26 cm
504			_aIncludes index.
505			_aChapter 1 : Overview of the hotel industry Chapter 2 : The guest service imperative Chapter 3 : The hotel general manager Chapter 4 : General managers are leaders Chapter 5 : Human resources Chapter 6 : Accounting Chapter 7 : Revenue management Chapter 8 : Sales and marketing Chapter 9 : The front office Chapter 10 : Housekeeping Chapter 11 : Food and beverage Chapter 12 : Property operation and maintenance Chapter 13 : Personal safety and property security Chapter 14 : Franchise agreements and management contracts Chapter 15 : Managing in the global hotel industry
541			_e13104 c.1; 13105 c.2; 13106 c.3
546			_aIn English text.
650			_aHotel management. _91
700			_aNinemeier, Jack D., author. _97276
700			_aMiller, Allisha A., author. _97277
942			_2lcc _cBK _hTX 911.3.M27 H33 2020 _kCIR _eThird edition.
999			_c2169 _d2169