000			02732nam a22002417a 4500
003			OSt
005			20220628091648.0
008			201109b ||||| |||| 00| 0 eng d
020			_a9781682514108
040			_bEnglish. _cCvSU-CCAT Campus Library. _erda. _aCvSU-CCAT Campus Library.
050			_aT 58.5 _bT47 2018
245			_aInformation technology service management / _cauthored and edited by 3G E-Learning.
260			_aUSA : _b3G E-Learning LLC, _cc2018.
300			_aix , 266 pages ; _bcolor illustrations ; _c23 cm
504			_aIncludes index.
505			_a1 - Information systems 2 - Management information systems 3 - Systems and management concepts 4 - Managerial decision making 5 - Principles of professionalism 6 - Applications and system requirements
520			_aThis book covers the different frameworks that support IT organizations in this transition and explore their impact on the next generation of IT infrastructure. The book starts from the concept of information systems that corporations use to process financial accounts, to manage their human resources, and to reach their potential customers with online promotions. Many major companies are built entirely around information systems. Further, the principles of management information System (MIS) that provides information that organization require managing themselves efficiently and effectively. The Systems approach of organizations produces new insights about small-business culture. This approach encourages to look at problems differently and to change how people learn from each other. Consider how changing your systems will help you address organizational problems such as fragmentation and low bevels of interdepartmental sharing of information. Managerial decision making is also critical for managers because a false move can ruin the organization and the people in it in any time at all. It is therefore necessary for them to not decide at time when they cannot think a straight are emotionally stressed, Hence, fourth chapter is focused on this topic. In the last, principles of professionalism, applications and system requirements are described.Offering theoretical and practical understanding of IT service management; this book provides a logical view of the element itself and why it is important to the organization, which is responsible for controlling the quality of services, maintaining customer satisfaction, timely responding to user's new needs and reporting the situation of operation maintenance to the management.
546			_aIn English text.
650			_aInformation technology. _9305
710			_a3G E-Learning LLC. _92880
942			_cBK _2lcc _hT 58.5 T47 2018 _kCIR
999			_c17 _d17