Introduction to business : how companies create value for people /
Gareth R. Jones.
- Boston : McGraw-Hill/Irwin, c2007.
- xv, 507, G-10, N-5, PC-1, I-17 pages : color illustrations ; 28 cm
Includes bibliography and index.
What is business? The evolution of business Entrepreneurs, managers, and employees Multinationals and the global environment of business Business ethics and the legal environment of business Leadership, influence, and the communication of business Motivating and managing people and groups in business organizations The structure and culture of a business organization Information technology and E-commerce : managing information, knowledge, and business relationships Marketing and product development : creating and positioning goods and services Sales, distribution, and customer relationship management : reaching and satisfying customers Operations and materials management : managing the production and flow of goods and services Human resource management : acquiring and building employees' skills and capabilities Accounting : measuring how efficiently and effectively resources are creating value and profit Finance : balancing risk and return to increase profitability
Presenting the points in a narrative style without overwhelming the students with excessive detail, this work, in contrast to the traditional survey approach in the market, provides a foundation to business by organizing the material to show students how business happens.