Booher, Dianna, author. <br/><br/>
Communicate with confidence! : how to say it right the first time and every time / 
Dianna Booher. 
 - Revised and expanded edition. 
 - New York :  McGraw-Hill,  c2012. 
 - xvii, 477 pages :  illustrations ;  24 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>In English text. 
<br/><br/><label>ISBN: </label>9780071770132 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Oral communication.<br/>Interpersonal communication.
<br/><br/><label>LC Class. No.: </label>CIR HF 5718  / B66 2012