TY  - BOOK
AU  - Hayes, David K., author.
AU  - Ninemeier, Jack D., author.
AU  - Miller, Allisha A., author.
TI  - Hotel operations management
SN  - 9789813136625 (reprint)
AV  - CIR TX 911.3.M27 H33 2020
PY  - 2020///
CY  - Singapore
PB  - Pearson
KW  - Hotel management
N1  - Includes index; Chapter 1 : Overview of the hotel industry
Chapter 2 : The guest service imperative
Chapter 3 : The hotel general manager
Chapter 4 : General managers are leaders
Chapter 5 : Human resources
Chapter 6 : Accounting
Chapter 7 : Revenue management
Chapter 8 : Sales and marketing
Chapter 9 : The front office
Chapter 10 : Housekeeping
Chapter 11 : Food and beverage
Chapter 12 : Property operation and maintenance
Chapter 13 : Personal safety and property security
Chapter 14 : Franchise agreements and management contracts
Chapter 15 : Managing in the global hotel industry
ER  -