Hayes, David K., author. <br/><br/>
Hotel operations management / 
David K. Hayes, Jack D. Ninemeier, and Allisha A. Miller. 
 - Third edition. 
 - Singapore :  Pearson,  c2020. 
 - xix, 595 pages :  illustrations ;  26 cm 
<br/><br/>Includes index. 
<br/><br/>Chapter 1 : Overview of the hotel industry<br/>Chapter 2 : The guest service imperative<br/>Chapter 3 : The hotel general manager<br/>Chapter 4 : General managers are leaders<br/>Chapter 5 : Human resources<br/>Chapter 6 : Accounting<br/>Chapter 7 : Revenue management<br/>Chapter 8 : Sales and marketing<br/>Chapter 9 : The front office<br/>Chapter 10 : Housekeeping<br/>Chapter 11 : Food and beverage<br/>Chapter 12 : Property operation and maintenance<br/>Chapter 13 : Personal safety and property security<br/>Chapter 14 : Franchise agreements and management contracts<br/>Chapter 15 : Managing in the global hotel industry 
<br/><br/><br/>In English text. 
<br/><br/><label>ISBN: </label>9789813136625 (reprint) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management.
<br/><br/><label>LC Class. No.: </label>CIR TX 911.3.M27  / H33 2020