Strategic management in tourism and hospitality w/ total quality management /
Don M. Magpantay, Engr. Augusto R. Matias, and Angelie Marie L. Vizconde.
- Manila : Edric Publishing House, c2021.
- 124 pages : illustrations ; 25 cm.
Includes bibliographical references.
Chapter 1 : The nature of strategic planning Chapter 2 : The business vision and mission Chapter 3 : Analyzing company's external environment Chapter 4 : Analyzing a company's resources and competitive Chapter 5 : Crafting a strategy : the quest for competitive advantage Chapter 6 : Strategy analysis and choice Chapter 7 : Executing the strategies : management and operations issues Chapter 8 : Executing the strategies : marketing, finance/accounting, R&D, and MIS issues Chapter 9 : Corporate governance and ethics Chapter 10 : Total quality management systems : hospitality and tourism management