Includes bibliographical references and index.

1 Introduction to operations management
2 Introduction to processes
3 Process analysis
4 Process improvement
5 Process analysis with multiple flow units
6 Learning curves
7 Process interruptions
8 Lean operations and the Toyota production system
9 Quality and statistical process control
10 Introduction to inventory management
11 Supply chain management
12 Inventory management with steady demand
13 Inventory management with perishable demand
14 Inventory management with frequent orders
15 Forecasting
16 Service systems with patient customers
17 Service systems with impatient customers
18 Scheduling to prioritize customers
19 Project management
20 New product management
Glossary
Index

13149

In English text.