Quality service management in tourism and hospitality industry / Chester Dave G. Arenas.
Material type:
TextPublication details: Manila : Edric Publishing House, c2021.Description: iii, 113 pages : illustrations ; 25 cmISBN: - 9786218179141
- F TX 911.3 A74 2021
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Cavite State University - CCAT Campus | Book | F | F TX 911.3 A74 2021 (Browse shelf(Opens below)) | c.1 | Available | R0012647 | |||||||||||
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Book
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Cavite State University - CCAT Campus | Book | F | F TX 911.3 A74 2021 (Browse shelf(Opens below)) | c.2 | Available | R0012648 | |||||||||||
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Book
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Cavite State University - CCAT Campus | Book | F | F TX 911.3 A74 2021 (Browse shelf(Opens below)) | c.3 | Available | R0012649 |
Browsing Cavite State University - CCAT Campus shelves,Shelving location: F,Collection: Book Close shelf browser (Hides shelf browser)
Includes bibliography.
Chapter 1 : Introduction to total quality management in hospitality and tourism industry
Chapter 2 : Significance of quality in hospitality and tourism industry
Chapter 3 : The concept of service quality
Chapter 4 : Customer service strategy
Chapter 5 : Managing service staff
Chapter 6 : Professional service skills
Chapter 7 : Understanding service applications
For BSHRM.
In English text.
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